What if a recurring sitter becomes the family’s full-time hire?
Treat the proposed full-time role as a new service decision. Confirm the job scope, schedule, compensation, start date, and whether the caregiver wants the role. Explain any conversion process and fee by pointing to the signed client agreement; if the agreement does not cover the change clearly, resolve the terms before the new arrangement begins.
How should an agency invoice variable temporary-care days?
Define the booking unit, rate, approval flow, cancellation rule, and invoice interval before work starts. Keep a shared booking record and obtain a prompt shift confirmation from the caregiver and family, with a way to resolve mismatches. Do not rely on a month-end estimate or assume one party’s recollection is enough for a disputed invoice.
What if a formerly placed nanny returns for occasional work?
Ask whether this is a new agency-managed booking, a direct household arrangement, or a new search. Review the original agreement’s time period and repeat-service terms; do not assume a past placement automatically creates a new fee. If the agency is coordinating shifts again, give both parties current booking and cancellation terms in writing.
What if a family and sitter arrange repeat bookings outside the agency?
Establish what bookings actually occurred and what the signed agreements say about direct arrangements, introductions, and any fee trigger. Contact the parties factually, offer a clear route for future agency-managed bookings, and have contested charges reviewed before asserting a balance. A proposed percentage from another case is not a universal benchmark.
What if a family and candidate exchange contact details during an agency interview?
Set expectations before the interview: how follow-up happens, when direct contact is appropriate, and how an offer is reported. If contact was exchanged, ask for the status and document the next step without accusing either party of bypassing the agency. Apply any fee or introduction terms only after checking the agreement and the actual sequence of events.
How should an agency manage a client who books sitters for several days at a time?
Treat the pattern as a scope and capacity check. Confirm each booking’s dates, hours, duties, cancellation terms, and who handles schedule changes. Ask whether the family now needs a recurring part-time role rather than a series of temporary bookings, then quote that option without pressuring them to change service lines. Reconfirm sitter availability for each block and invoice against the actual agreed service. If the client reports a problem, gather the specific facts before changing staff or fees.