What should an agency retain before a placement-fee chargeback?
Keep the signed agreement and fee schedule, invoice, payment authorization, dated search and introduction records, interview and offer milestones, and the client’s written acceptance or service questions. If a dispute opens, read the processor’s reason and deadline before assembling a short, relevant evidence packet. Limit private candidate and household information to what the payment provider actually needs.
What if the cardholder calls the payment fraudulent?
Preserve the transaction record and the signed or otherwise documented authorization, then compare the cardholder’s stated reason with the actual service timeline. Respond through the processor’s dispute channel by its deadline, using the evidence fields for that dispute type. Do not assume proof of placement alone resolves an authorization claim, and do not accuse the client of fraud without a verified basis.
Should an unpaid agency fee go to small claims court or an attorney?
There is no reliable universal success ranking from the source question. First confirm the amount, written terms, invoice history, client response, and whether a payment dispute is already pending. Compare the local court’s eligibility and process with the cost, complexity, and collection prospects of professional help. Have a lawyer review a contested claim before choosing a legal route.
When is a collection company worth considering for an overdue placement fee?
Reconcile the balance and send a factual account statement and final review window under the agency’s agreement. Before engaging a collector, ask about fees, methods, data handling, client communications, and how disputed charges are treated. Compare those terms with legal advice and the likely recoverable amount; a peer anecdote is not a dependable prediction of collection success.